Frequently asked questions
Most clients launch a working pilot in a week once we receive your knowledge base and escalation rules. Then we provide complete support to fine tune the model while it is live for one month post-launch. and full automation flows follow within a month.
We do recommend graceful human handoff and live‑agent escalation, but it does not require you to have a dedicated receptionist or even multiple receptionists or people to answer your call. So, it saves your time and money and makes you money on top.
Yes. Currently, You can customize the agent’s personality, greetings, and escalation rules and much more through us. It is included in our customer support. We are working on providing a no‑code interface to tweak prompts and add knowledge base articles through Orbiis.
We use a mix of prompt engineering, retrieval‑augmented generation (RAG), and custom tools to minimize hallucinations. You get full access to transcripts and can retrain the model as needed through Orbiis (our intelligent dashboard).
We smoothly integrate in whichever system you have. Primarily, we use twilio to handle calls where we setup a number for you or use your existing number. as of an achievement, we currently have achieved a quite smooth integration on square for restaurants. Custom integrations can be built using our API‑first approach. More can be discussed clearly on a discovery call.
Yes—consent capture, opt‑in/out flows, and PII minimization are standard. You own your transcripts and exports. The call logs are safe in our data bases to be shared only with you and a trusted third party service to help you experience the best of our service.